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Privacy Policy

Last updated: April 4, 2026


1. Introduction

Welcome to Feedloop. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website, products and services.

3. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

4. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Cookies & Local Storage

We use cookies and local storage to operate our platform. Below is a complete list of what we store:

Cookies (httpOnly)

  • feedloop_access — A JSON Web Token (JWT) used to authenticate your session. This cookie is httpOnly and cannot be accessed by client-side scripts.
  • feedloop_refresh — A JWT refresh token used to obtain a new access token when the current one expires. This cookie is httpOnly and cannot be accessed by client-side scripts.

Local Storage

  • feedloop_cookie_consent — Stores your cookie consent preference so we do not ask you again.
  • feedloop_current_team_id — Stores the ID of your currently selected team for navigation purposes.

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of the platform. Our cookie consent banner allows you to accept or decline non-essential storage before it is set.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following data protection rights:

  • Right to access — You can request a copy of the personal data we hold about you.
  • Right to rectification — You can ask us to correct any inaccurate or incomplete personal data.
  • Right to erasure (right to be forgotten) — You can request that we delete your personal data, subject to certain legal exceptions.
  • Right to data portability — You can request a machine-readable copy of the personal data you provided to us.
  • Right to object — You can object to the processing of your personal data where we rely on legitimate interests as our legal basis.
  • Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@feedpool.app. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data as follows:

  • Account data — Retained for as long as your account remains active. You may request deletion at any time.
  • Test responses — Retained for the benefit of the test creator and kept for as long as the associated test exists on the platform.
  • Deleted account data — When you delete your account, all associated personal data is permanently removed within 30 days.

8. Contact us

If you have any questions about this privacy policy or our privacy practices, please contact us at:
privacy@feedpool.app